A Note About COVID-19
Greetings clients & friends!
Starting July 5, 2021, we will begin Phase 1 of re-opening our lobby to the public.
|Hours:||8:00am – 6:00pm M-F, and|
|8:00am – 12:00pm SAT.|
Please note our updated protocols:
Preventive Exams: You may be present in the exam room during the physical exam with the doctor. We allow one client per appointment. You will then wait in the lobby while we finish up treatments for your kitty. (This is to limit the number of people in the exam room at one time.) *Please note: you may still opt to wait in the car for the entire appointment.
Masks that cover the nose and mouth are required inside our building. If you cannot wear a mask, we will ask that you wait in your car for the duration of the appointment.
- Medical Exams: All medical exams will be drop off appointments. This means you will drop your cat off at the assigned admission time, the cat will stay at the hospital and be seen in triage order and will be scheduled a discharge time (you will not be waiting at the clinic during the appointment).
- Curbside Service: When you arrive at the clinic please call our front desk at 208-258-2010. Please be patient if we are unable to pick up the phone immediately, as our phone call volume has increased. For patient drop off, call the front desk from the parking lot. When ready for admission, we will ask you to bring the patient in a sanitized carrier to the front door. When patients are discharged we will bring the carrier out.
- Food & Medication: Please call in advance so we can prepare food and medication orders. When you arrive, call our front desk at 208-258-2010. One of our team members will bring the order outside the door and charge you out on our mobile terminal.
- Payment: We accept Credit/Debit Cards, Care Credit, Scratchpay, and personal checks. Cash will only be accepted if it is exact change.
Please notify us prior to your appointment if you have experienced the following:
Traveled in the last 14 days.
Had contact with anyone with confirmed COVID-19 in the last 14 days.
Had a fever, cough, or difficulty breathing in the last 14 days.